Improve Service Delivery or Lose out – NHIA

The National Health Insurance Authority (NHIA) says health service providers who are rejecting the introduction of its capitation module claiming it is robbing them of their clients must rethink their decision.

According the NHIA such providers maybe losing clients to their facilities because they are not providing the best of services to patients the reason most of them prefer traveling several kilometers to other facilities to access healthcare.

Director of Claims at the National Health Insurance Authority (NHIA) Dr. Lydia Dsane-Selby indicates that owners of such facilities are solely to blame for their predicament reaffirming the significance of capitation to the growth of the scheme.

“Capitation is the best way to go according to research and that remains the major backbone for the growth of the NHIA and we must ensure it stays”, she revealed.

Speaking in an exclusive interview with, Dr. Dsane-Selby described demonstrations against the implementation of the capitation scheme as very unfortunate and of not true value.

She stated that subscribers have no business going on demonstrations because it does not fall under their mandate but advised them to present their cards to healthcare facilities in order to attended to as required by law .

“Every subscriber must have fairly good healthcare facility within a certain distance that can provide you with a primary care package. But there are inequalities in Ghana because most facilities are not of the same quality of care”, he revealed

Health providers in the country she advised must run their health facilities on sound economic principles in order to end over dependence on government for help to run their facilities.