The Electricity Company of Ghana has announced that it would refund monies to customers as a result of imbalances in calculating the recent hike in utility tariff.
According to ECG, it has realized some challenges associated with the implementation of the recent 59.2 percent hike in Electricity tariff hence the decision to refund monies to customers who have indirectly been cheated.
In a statement ECG said “Customers should please note that the tariff difference between 1st Dec and 13th Dec 2015 will be reconciled and the difference refunded in Jan. 2016”
Below is the full statement by ECG
The Electricity Company of Ghana has noted the challenges associated with the implementation of the tariff adjustment of 59.2%, effective 14th Dec., 2015.
The Company’s billing cycle including prepayment vending is a monthly cycle system. Therefore, any cash deposit for electricity will bill from 1st Dec. 2015 at the adjusted new rate of 59.2% instead of from 14th Dec 2015 as announced by PURC.
Customers should please note that the tariff difference between 1st Dec and 13th Dec 2015 will be reconciled and the difference refunded in Jan. 2016.
This means that your vending in Dec. 2015 will be higher than the 59.2% adjustment implemented. However, at your vending in Jan. 2016 the necessary credit refund will automatically apply.
Customers should contact the nearest ECG office for any complaints
The inconvenience is very much regretted.